Current Job Opportunity

The essential function of the Court Reporting Services Manager position within the organization is to ensure that all court reporting needs of the Eleventh Judicial Circuit, Administrative Office of the Courts (AOC), are managed, organized, and met by the Court Reporting Services Unit in accordance with statutory requirements and operational application. This includes providing monthly updates on the Court Reporting Services Unit status, including but not limited to contracted vendor assignments, Unit statistics which incorporate numbers of audio file requests, audits of invoices, monthly backed-up audios, equipment needs, and other pertinent information. The Manager is responsible for keeping abreast of court reporting initiatives throughout the state and nationally by involving themselves in the statewide communication group and researching technological advancements in this area. The Manager is responsible for drafting and maintaining updated policy and procedure manuals for the Unit and assessing protocols and Circuit needs to assist in developing a vision for Unit functions regarding court reporting advancements. This position is responsible for conducting periodic internal and external training on court reporting processes, communication to court contracted vendors, and supervising subordinates. The Manager is to liaise with CITeS, Judges, Division Directors, General Counsel’s Office, Public Information Officer, Executive Staff, Office of the State Courts Administrator, and stakeholders in support of the mission of the AOC and Unit. 

The position works under the direct supervision of the Director of Court Operations (DCO) and closely with the Chief Information Officer (CIO) and/or designee.

Working Conditions: Moderate noise; business office setting.

Physical Demands: Work involves a significant amount of standing, walking, sitting, talking, listening, and reaching with hands and arms; must be able to transfer up to 10 pounds.

Example of Work Performed:

Coordinates and monitors daily court reporting matters and activities of the Circuit, including but not limited to contracted firms’ assignments and in-house court reporting audio file requests.

Serves as first level liaison between the judiciary and court reporting firms.

Acts as the AOC representative of Court Reporting Services with the public, court, and community stakeholders.

Works alongside the CITeS Helpdesk to place, monitor and correct all Helpdesk tickets related to circuit-wide Court Reporting matters and/or damaged equipment. Provides first and/or second level technical support.

Provides succinct reports, following analysis, offering trends, recommendations and solutions as needed.

Initiates performance improvement measures if independent contractor is non-compliant with legal and administrative contract requirements.

Provides monthly and quarterly reports on compliance standards or as needed. Keeps statistical data of Court Reporting related issues such as reported problems, vendor compliance and non-compliance, status of Unit’s area of responsibility, data reflecting Unit performance, performance measures, and other related matters of Court Reporting Services.

Consolidates monthly statistical data for Court Reporting Services, including Helpdesk ticket reports provided by CITeS and monthly Uniform Data Reporting to the Office of State Courts Administrator (OSCA).

Assists in the processing of all invoices related to Court Reporting Services and transcripts working closely with the AOC Administrative Services Division to monitor contract compliance for payment and monthly auditing of payments received for audio files requested.

Travels/reports to Circuit courthouses as needed to assist with Court Reporting related projects, meetings, issues, and/or tasks.

Prepares content and produces help aides for in-court use and training, and delivers training of new Digital Court Reporting Operators, rotation of Judicial staff, and others as needed.

Operates digital court recording equipment and produces the official record of court proceedings as needed.

Provides additional Court Reporting Services support in the case of emergency and is prepared to work outside of typical court facility hours as needed.

Produces and maintains a Unit policy and procedures manual and other manuals containing Court Reporting Services information.

Produces or revises Unit’s Continuity of Operations Plan (COOP) on a yearly basis or as needed.

Maintains storage and inventory of Court Reporting equipment and provides quarterly updates to the DCO and CIO of due process inventory.

Requests Court Reporting equipment to facilitate the continuity of court proceedings.

Produces and maintains an equipment refresh schedule and provides it on a yearly basis to the DCO and CIO.

Assists with contractual and bidding processes as needed.

Attends meetings, trainings, and meets with court personnel to represent the AOC and Court and to ensure proper functioning of Court Reporting matters. Initiates customer surveys.

Keeps current with advances in the field and reports technological updates in monthly reports.

Provides supervision and training to subordinates and produces timely yearly evaluations as required.

Provides recommendations for the vision and goals of the Circuit’s Court Reporting needs and in relation to the budget.

Screens telephone calls and visitors, provides information, resolves issues, and directs callers/visitors to proper personnel or takes messages.

Performs related work as required.

Bachelor’s degree in criminal justice or political science, paralegal, stenography, business management, computer science, or a closely related field.  

Five years of related work experience, including two years of supervisory experience.

A working knowledge of courtroom procedures is preferred. 

Court Reporter certification preferred.

Data Responsibility: Compiles, transcribes, labels, stores, examines, organizes, and evaluates data to produce structured reports, information, and recommends action based on results.

People Responsibility:  Responsible for the supervision of subordinates and providing timely performance evaluations and corrective plans, if needed. Responsible for the prompt communication of Court Reporting Services successes or issues to AOC administration, to the division staff, CITeS, and Administrative Judges, as needed. Aids the AOC and Judicial staff, court agency partners and stakeholders, and the public, as needed.  Represents the AOC as liaison to independent contracting firms and stakeholders.

Assets Responsibility: Requires responsibility for due process equipment inventory, monitoring of equipment, and reporting of issues or damage equipment. Must work closely with the CITeS Department to review equipment needs, software needs, and ensure that the Unit’s technology budgetary needs are documented, including maintenance of Unit contracts and contract compliance. 

Mathematical Requirements:  Uses addition, subtraction, multiplication, and division; may compute ratios, rates, and percents.

Communications Requirements: Reads technical journals, abstracts, financial reports, and legal documents. Must be familiar with complex transcripts and other court-related court reporting matters. Prepares reports as required. Communicates effectively with AOC and Judicial staff, court agency partners and stakeholders, and the public, as needed. Must be prepared to provide communication as needed. 

Requires the accurate use of the English language, grammar, punctuation, and spelling. Ability to clearly communicate orally and in writing. 

Complexity of Work: Performs work involving preparing Unit guidelines, policies, and procedures, as well as following guidelines, policies and procedures of the AOC and court rules with constant problem solving.  Requires continuous, close attention for accurate results or frequent exposure to differing circumstances.  Must produce work aids and training information for Court Reporting Services.

Impact of Decisions: Makes decisions impacting policies and contractual negotiations. Able to work with several Microsoft Office software, including but not limited to Excel, Word, and Outlook. Able to navigate through the web and internet. 

Equipment Usage: Uses computers, monitors, laptops, microphones, phones, copiers, and other related office equipment and court reporting equipment which is involved with court reporting matters. Ability to work on several types of software or custom software associated with Unit. 

Safety of Others: Requires some responsibility for the safety of others and/or for enforcement of the standards of public safety

*Salary will include a Competitive Area Differential (CAD) pay additive amount of $336.92 monthly.

This is a state funded position.

Salary is Non-Negotiable. The successful candidate will be hired at the minimum salary.

This position is eligible for a hybrid remote work/onsite schedule after a 90-day period, as outlined by existing Circuit policies and procedures.

The Florida State Courts System offers a comprehensive selection of State of Florida employee benefits: membership in the Florida Retirement System, optional enrollment in a subsidized Health insurance plan, optional enrollment in Life, Dental, and Disability insurance plans, and paid term life insurance.

For additional information and to apply, visit the Eleventh Judicial Circuit Court of Florida Employment website at  www.jud11.primeaccountingservice.com.

Submit an application through the Circuit’s website; click the job title and apply now.

Resume is required.

Documents must be uploaded by closing date.

Only completed applications with supporting documents will be considered.

For additional information about the job advertised contact Human Resources, Monique Estinvil by phone at 305-349-7351.

Mailing address is 175 Northwest 1st Avenue, Suite 2400, Miami, Florida 33128

The successful applicant will be subject to a criminal background check.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, sex or gender, religion or creed, national origin, age, marital status, genetic, disability, or political opinions or affiliations.

We hire only U.S. citizens and lawfully authorized alien workers.

If you need an accommodation to participate in the application or selection process, please call the contact person at the number indicated for each respective position.

Persons using a TTY or TDD may call the contact person through the FLORIDA RELAY SERVICE: Voice is 1-800-955-8770, TDD is 1-800-955-8771, NATIONAL RELAY SERVICE is 711.